Tag: Customer Relationships
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Is It Loyalty—or Just Friction with a Friendly Face?
Know someone who’d enjoy The Craft of LBM Sales Newsletter? Forward this to them so they can subscribe here—and never miss a Thursday edition packed with practical sales insights. The world is filled with two types of people: Those you worry about and those you don’t. Given the volatility, uncertainty, and complexity within the construction industry today,…
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From Old Guard to Young Guns: Leading Sales Succession With Clarity and Standards
Today’s newsletter is my April column in the LBM Journal magazine. The “Point God” was in Purgatory. Well, Atlanta, anyway. Chris Paul, the 12-time All Star point guard for the Los Angeles Clippers, was left by his team at Hartsfield–Jackson International Airport. His coaches and teammates had had enough. In the middle of their East Coast road…
The Craft of LBM Sales 